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written by posted on Apr 5, 2022

Envizion IT’s Service Model Helps You Save Money & Improve Functionality

Are you fed up with break/fix IT support that only fixes problems after you’ve had to put up with hours of downtime? Are you tired of paying a managed IT company hundreds or thousands of dollars a month no matter how little they do for you?

There’s a solution—try the Envizion Way.

We offer the best of both support models, helping you to both lower costs and improve your IT systems continually over time. In this article we’ll show you how that works; first, we’ll examine how these other two models fail to deliver what businesses like yours need…

Break/Fix IT Services 101

Break/fix service is the traditional style of outsourced IT services in West Michigan, which works by fixing your computers once they’re broken.

In a nutshell, when something goes wrong—data loss, hardware failure, virus, etc.—you then get in touch with your break/fix support provider, and have them fix it. The break/fix strategy no longer works for businesses today.  If you still use this method of IT service, you risk downtime that can literally shut your business down.

In this model, a technician typically charges by the hour. This encourages them to focus on billable hours. It doesn’t benefit him if your tech is working the way it should. You could find yourself repeatedly calling them to help with a problem that never quite gets resolved. The problem is that break/fix only provides on-site repair after a problem is identified.

How Are Managed Services Different?

Managed Services are offered on a subscription basis, offering a certain degree of support and a range of common IT services in West Michigan in exchange for a monthly fee (usually according to an annual or multi-year agreement).

It is the modern model for IT support, offering a range of vital solutions to your business all for one monthly rate. With fully managed support, you know that your business technology and data are protected 24/7, but the tradeoff is that you pay the same amount in fees no matter what your support provider does.

The downside is that this model essentially assumes something will go wrong. As with an insurance policy, you’re paying the same amount every month regardless of whether you encounter critical issues or not. While this is certainly the more confident and dependable of these two models, it will not achieve a proper ROI on your IT management expenses. Your support provider is encouraged to do as little as possible and maximize their profits.

As you can see, neither the break/fix nor managed model is ideal for clients. Both have strengths and weaknesses, but generally benefit the provider most.

That’s why we offer a different approach, which allows our clients to harness the strengths of both arrangements…

The Envizion Way—The Best Of Both Worlds

Service Feature Break/Fix Managed Service Subscription The Envizion Way
Onsite or Remote support x x x
Preventative Maintenance x x
Predictable Cost Model x x
IT Planning Services x x
True ROI x
Transparent IT Management x x
Continual Improvement x

Allow us to expand further on a few of those features:

  • True ROI: The idea is that the more you invest into your IT, the more savings you will receive; in a managed model, no matter how much you invest in new systems, you’re still paying the same monthly rate, netting you no future savings.
  • Transparent IT Management in West Michigan: The goal is to ensure you only pay for what you need. This is a key area in which break/fix is superior to managed services, because a managed support provider will try to do as little as possible in order to maximize their profits.
  • Continual Improvement: Unique to our support model, this is our initiative to ensure your IT expenses are kept as low as possible and your IT systems are always improving in functionality. The bottom line is, if we’re doing our jobs well, you’ll pay us less and less year over year.

Put simply, our approach to IT support ensures you have the flexibility and minimal expenses offered by a break/fix model, along with the proactive support and predictable costs that come from a managed subscription.

You Don’t Have To Settle For Inferior IT Services in West Michigan…

Just because everyone’s telling you managed services are better than break/fix doesn’t mean it’s your only option. We can show you a better way.

Whereas conventional managed services rely on an insurance model (in which you pay a monthly rate and you get peace of mind that your technology is taken care of), we actively reassess your IT expenses on a regular basis to ensure they’re getting the best possible ROI for their IT budget.

Get in touch with Envizion IT to start lowering your IT expenses and improving your IT systems over time.